Recently, the citizen Mr. Guo purchased 9 boxes of tiles for bathroom renovation from a building material sales shop for 2,500 yuan. After the renovation, he found that 65% of the tiles had cracked. Mr. Guo said that this is obviously caused by the poor quality of the tiles. In recent years, consumer complaints in the ceramic tile market have remained high, such as problems with the quality of ceramic tiles, inadequate installation technology, and moisture content. "Quality" is the life of a company, and an industry expert says so. For tile companies, strengthening quality management and improving product quality is a time-honored issue. Only when the product quality is done can we talk about other things.
Consumer feedback: 65% of ceramic tiles cracked in newly renovated bathrooms
The factory sent a person to inspect and agreed to pay Mr. Guo a full payment of 2,500 yuan, but Mr. Guo was not happy because the bathroom had been renovated. After consulting the decoration company, he learned that the rework would cost 8,000 yuan. Mr. Guo negotiated with the manufacturer for unsuccessful compensation. He sought help from the Institute of Industry and Commerce. After mediation by the staff of the Industrial and Commercial Bureau, the two parties reached an agreement and the dealer paid Mr. Guo 5,000 yuan.
Consumer complaints in the ceramic tile market are the most worrying about the quality of building materials. In recent years, the consumer complaints in the ceramic tile market have remained high. For example, there are complaints from the public about the quality of ceramic tiles that have been bought home, and the price difference between ceramic tiles that have been found on the market. , no way to start, find the master to install even will see different colors of the tiles on a wall and so on. These phenomena will not only reduce the credibility of the industry, resulting in a decline in market sales; but also harm the interests of consumers. The following is a detailed explanation of the focus of the major complaints in the market:
The focus of complaints is that there is a problem with quality.
It is understood that the quality of complaints is most concentrated in living room tiles and paving wall tiles, with uneven surface or joints, large tile color differences, cracks, and uneven color.
Expert interpretation: The quality of ceramic tiles can usually be seen from the appearance. If there are dark spots or pinholes, the salesperson will deceive them as a special effect of color. In fact, it is the quality of the tiles that appears in the calcination process. In addition, there may be scratches, cracks, etc. on the surface of the tiles, which may be caused by collisions during transportation.
The author suggests that there are many ways to discern the quality of tiles, which can be identified by listening, seeing, and touching. First, tapping on the surface of the tile sounds crisply indicating the density and hardness of the tiles. Secondly, look at the glossiness and flatness of the surface of the tile. You can use a hard object to scrape the tile surface. If you leave a mark, it indicates that the tile is glazed. Finally, you can feel the quality of the tiles by touching them, and feel the unevenness of the tile surface.
The focus of complaints is: after the shop is yellow and black.
The wall tiles are yellowed within less than a month, the surface produces small black spots, and even cracks appear at the joints of the tiles.
Expert interpretation: This situation generally occurs in the bathroom, kitchen and other areas of moisture, heavy tile laying areas, for two reasons: First, the ceramic tile itself has high water absorption; second is the careless laying, tile tiles seasonal connection Not securely.
The author suggests: According to the tile's wear resistance, water absorption rate, etc., assess the tile suitable for laying in which areas. In addition, when receiving the goods, it is necessary to make sure that the outer packaging of the tiles is in good condition, and check whether the tiles are cracked or broken. The broken tiles can be returned promptly by the manufacturer.
The focus of complaints 3: The price is high.
Tiled sanitary ware products are surprisingly high, and they are often sold at “low prices†and sold at a discount of as low as 50% or less. This situation is most often seen in the traditional building materials market.
Expert interpretation: bargaining sales is the most serious in the field of sanitary ware. Dealers generally do not clearly price, often claiming to give consumers discounts, and some consumers are willing to buy cheap, they will choose to buy sanitary ware in such businesses, but because they are not experts, often still fall into the price trap of the business. In addition, low prices also mean that after-sales service has shrunk. Consumers may encounter complaints about product problems in the future.
The author suggests that consumers should understand that low-cost sales and preferential discounts are just a common trick for businesses to attract consumers' attention. In fact, this is behind the integrity of businesses and brands. For consumers, it is best to go to a regular store or building materials supermarket to buy products, do not sacrifice for the sake of cheap and after-sales service brands must provide services.
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